Term's & Conditions
Last updated: 15 July 2026
These Terms of Service ("Terms") govern your access to and use of the website at https://zarvin.net (the "Site") and the AI automation services (the "Services") provided by Zarvin, operated by [LEGAL ENTITY NAME], registered in [COUNTRY / STATE OF REGISTRATION] ("Zarvin", "we", "us", or "our").
By accessing the Site, requesting a demo, or engaging our Services, you ("you", "Client") agree to these Terms. If you do not agree, do not use the Site or the Services.
1. The Services
Zarvin provides AI-powered marketing and communication automation, which may include:
Database Reactivation – AI-driven SMS/WhatsApp outreach to a client's existing contacts;
Speed to Lead – automated rapid response to new inbound leads;
Out of Hours – automated lead qualification and booking outside business hours;
Google Reviews automation – AI-assisted responses to online reviews;
related configuration, integration, and consulting services.
The specific scope, deliverables, fees, and duration of any engagement are set out in a separate proposal, order form, or statement of work ("Order"). Where an Order conflicts with these Terms, the Order controls for that engagement.
2. Demos and Free Assessments
We may provide free demos or revenue assessments. These are illustrative only, are based on information you provide, and do not constitute a guarantee of performance or results. Figures shown in demos, calculators, and assessments are estimates, not promises.
3. Client Responsibilities and Consent — (Read Carefully)
You are solely responsible for the data you provide to us and the campaigns you instruct us to run. You represent, warrant, and agree that:
Lawful consent. For every contact you upload, provide, or instruct us to message, you have obtained all consents and permissions required by applicable law — including, without limitation, the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and privacy laws, carrier and CTIA messaging rules, WhatsApp Business policies, GDPR, UK GDPR, and the Malaysian PDPA — to send marketing and transactional calls, SMS, and WhatsApp messages to that contact.
Accurate records. You maintain records evidencing that consent and will provide them to us or to any regulator or carrier on request.
Suppression and opt-outs. You will honour all opt-out ("STOP") requests and do-not-contact lists, and will not instruct us to message any person who has opted out.
No prohibited content. You will not use the Services to send unlawful, deceptive, harassing, or prohibited content, or to contact recipients for whom messaging is restricted.
Your privacy obligations. You have a compliant privacy policy and lawful basis for the data you share with us, and you are the data controller for that data.
No PHI without a BAA. You will not provide us with protected health information (PHI) subject to HIPAA unless we have first signed a written Business Associate Agreement. Absent a signed BAA, you must not transmit PHI to us, and we accept no liability for PHI you transmit in breach of this clause.
You acknowledge that Zarvin does not independently verify the consent status of the contacts you provide and relies entirely on your warranties above.
4. Indemnification by Client
You agree to defend, indemnify, and hold harmless Zarvin, its owners, employees, and contractors from and against any and all claims, damages, penalties, fines, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of Section 3; (b) the content or targeting of any campaign you instruct; (c) any claim that a message sent on your behalf lacked required consent or violated any telemarketing, messaging, privacy, or data-protection law; (d) the data you provide to us; or (e) your breach of these Terms. This provision survives termination.
5. Acceptable Use
You will not, and will not permit others to: (a) use the Services for any unlawful, fraudulent, or abusive purpose; (b) send spam or messages without lawful consent; (c) reverse engineer, resell, or misuse the Services or our tools; (d) interfere with or attempt to gain unauthorised access to our systems; or (e) infringe the rights of any third party. We may suspend or terminate access for any suspected violation.
6. Fees and Payment
Fees, billing frequency, and any setup or recurring charges are set out in your Order.
Unless stated otherwise, fees are due in advance, non-refundable, and exclusive of any applicable taxes, which you are responsible for.
Late payments may result in suspension of the Services.
Where an engagement is described as having "no contracts," this means no fixed minimum term; it does not waive fees due for Services already delivered or the current billing period. Cancellation terms are set out in your Order.
7. No Guarantee of Results / Testimonials Disclaimer
The Services involve marketing and lead generation, the outcomes of which depend on many factors outside our control (including your offer, market, database quality, and consent status).
We do not guarantee any specific revenue, number of bookings, reply rate, conversion rate, or return on investment. Any figures, case studies, statistics, and testimonials shown on the Site or in our materials (for example, revenue "recovered," reply rates, or dollar amounts generated) reflect specific results in specific circumstances and are not typical, not promised, and not a guarantee that you will achieve similar results. Testimonials are the genuine views of the individuals quoted and are not representative of every client.
8. Intellectual Property
Our IP. We own all rights in the Site, our software, workflows, prompts, models, templates, and methodologies. We grant you a limited, non-exclusive, non-transferable right to use the Services during your engagement.
Your data. You retain ownership of the data and content you provide. You grant us a licence to use it solely to provide the Services.
Results and deliverables. Ownership of custom deliverables is set out in your Order; absent that, deliverables are licensed, not assigned.
Feedback. We may use feedback you provide to improve the Services without obligation to you.
9. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms. This obligation survives termination and does not apply to information that is public, independently developed, or lawfully obtained from a third party.
10. Third-Party Services
The Services integrate with third-party platforms (including GoHighLevel/LeadConnector, messaging carriers, WhatsApp, AI/LLM providers, Calendly, and Google). Your use of those platforms is subject to their own terms. We are not responsible for the acts, omissions, availability, or changes of any third-party service.
11. Disclaimer of Warranties
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PURPOSE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Zarvin will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill.
Zarvin's total aggregate liability arising out of or relating to the Services will not exceed the fees you paid to us in the [three (3) / six (6)] months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
13. Term and Termination
These Terms apply while you use the Site or Services. Either party may terminate an engagement as set out in the Order. We may suspend or terminate immediately for non-payment or breach of Sections 3 or 5. On termination, you must pay all amounts due, and Sections 3, 4, 7, 8, 9, 11, 12, and 14 survive.
14. Governing Law and Disputes
These Terms are governed by the laws of [GOVERNING JURISDICTION — e.g. Malaysia / the State of ___], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of [VENUE], except that we may seek injunctive relief in any competent court. [Optional: The parties agree to resolve disputes by binding arbitration administered by ___ ; class actions are waived.]
Note: Because you operate from Malaysia and serve U.S. clients and consumers, the choice of governing law and any arbitration/class-action-waiver clause has real consequences (especially for TCPA exposure). Confirm this section with a qualified attorney.
15. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date reflects the latest version. Continued use of the Site or Services after changes take effect constitutes acceptance.
16. General
These Terms, together with any Order and our Privacy Policy, are the entire agreement between you and Zarvin. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
17. Contact
[LEGAL ENTITY NAME] (Zarvin) Email: [CONTACT EMAIL] Address: [BUSINESS ADDRESS] Website: https://zarvin.net